Privacy Policy

​Vrindavan Packages (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website and services, as well as your rights in relation to that information. By using our website or booking our tours, you agree to the practices described in this policy.

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Data Collection

We collect only the personal information that is necessary to provide our travel services. You can generally browse our site without disclosing any personal details or creating an account. However, when you engage with us (for example, by booking a tour or contacting us), we may ask you to provide certain information, including:

• Name – Your first and last name (of the traveler or primary contact)​

• Contact Information – Contact details such as your phone number, email address, or mailing address so we can communicate with you about your trip.

• Travel Details – Information related to your trip, e.g. planned travel dates, destination, and any preferences or special requests for your tour.

• Other Information You Provide – Any other details you choose to give us when filling out a form or communicating with us (for example, inquiries, feedback, or responses to surveys).

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We do not currently require users to create personal accounts or logins on our site, so you will not need to provide any username, password, or profile data. In addition to the information you provide directly, our website may automatically collect some non-personal data through cookies or other tracking technologies (see Cookies and Tracking Technologies below), such as your device’s IP address and browser type, which help us ensure the site works properly and analyze overall usage trends.

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Use of Information

We use the personal information we collect strictly for legitimate business purposes in order to serve you and improve our services. These purposes include:
 

• Providing and Managing Travel Services: We use your information to process and confirm your tour bookings, make the necessary travel arrangements, and deliver the services you’ve requested (for example, reserving hotel rooms or arranging transportation). This data use allows us to organize your itinerary and ensure all components of your package are properly booked and coordinated.

• Communication: We will contact you using the provided contact details to send booking confirmations, itineraries, updates, and alerts related to your trip. We may also communicate with you to respond to inquiries you send us and to provide customer support before, during, and after your tour.

• Improvement of Services: Information such as feedback or usage data helps us understand how our services are used and how we can improve. We may analyze booking trends or website usage (via analytics tools) to enhance our tour offerings, website functionality, and overall customer experience.

• Marketing (Opt-in): If you have subscribed to our newsletter or explicitly opted in to receive promotional communications, we may use your email to send you updates, special offers, or travel inspiration. You can opt out of these marketing communications at any time. We will not send you marketing materials unless you have given consent to receive them.

• Legal Compliance and Protection: We may use or disclose your information as necessary to comply with applicable laws, regulations, and legal processes. For instance, personal data might be used to fulfill record-keeping obligations, prevent fraud, enforce our terms and conditions, or protect our rights or the safety of our users and the public.

We do not use your personal information for any purposes incompatible with the above. In particular, we do not sell your personal data, and we do not use your information to profile you or make automated decisions that could significantly affect you.

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Sharing with Third Parties

Your privacy is important to us, and we do not sell or rent your personal information to any third party. We share personal data with third parties only to the minimum extent necessary to operate our business and fulfill your travel bookings, or as otherwise required by law. Situations where we may share your information include:
 

• Travel Service Providers: When you book a tour with us, we must share relevant personal details with the third-party providers that will supply the services in your package. This includes hotels, transportation companies (e.g., airlines, taxi or bus operators), ticketing agencies for events or attractions, local guides, and any other vendor directly involved in organizing your trip. We share only the information required for them to confirm and deliver the service (for example, providing your name to a hotel for a reservation, or your name and travel dates to a transport provider). These partners are contractually or contextually obligated to use your information solely for the purpose of delivering the requested services.

• Business Partners and Support Vendors: We may also disclose your information to trusted third-party companies that perform services on our behalf to support our operations. This can include payment processors (to handle your tour payments securely), technology and IT service providers (for website hosting or email communications), analytics services, or customer support tools. In all cases, these partners are given only the data necessary to perform their specific function and are expected to protect your information and use it only for our specified purposes.

• Legal Requirements: We may disclose personal information if we are compelled to do so by law or legal process, or if we have a good-faith belief that such action is necessary to
  (i) comply with a legal obligation, subpoena, or request from government authorities,
  (ii) enforce our agreements or policies,
  (iii) investigate or respond to legal claims or suspected fraud/illegal activity, or
  (iv) protect the rights, property, or safety of Vrindavan Packages, our customers, or the public.

• Business Transfers: In the event that our company undergoes a business transaction such as a merger, acquisition, corporate restructuring, or sale of all or part of its assets, personal information may be transferred to the successor or acquiring entity. If such a transfer occurs, we will ensure that your data remains subject to the protections outlined in this Privacy Policy (unless you are notified otherwise). Any potential new owner would only be permitted to use your information in accordance with this policy and applicable privacy laws.
   

Aside from the situations described above, we do not share your personal data with any third parties for their own independent marketing or purposes. In particular, we will never provide your personal details to unrelated companies for marketing or commercial use without your explicit consent. We may share aggregated data that does not identify you personally (for example, general statistics about bookings or website usage) with partners or publicly, and such information will contain no personally identifiable information.

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Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how our site is used. Cookies are small text files placed on your device when you visit a website. They serve various functions, like remembering your preferences or recognizing you on a return visit. We use cookies for purposes such as:

• Essential Functions: Some cookies are necessary for the website to function properly (for example, to navigate between pages or remember selections you make on the site).

• Analytics: We use third-party analytics tools, most notably Google Analytics, to gather information about how visitors interact with our website. Google Analytics uses cookies to collect data on things like which pages are visited, for how long, what links are clicked, and the general geographic location of visitors. This information helps us understand website traffic and usage patterns (e.g., which tour packages are most popular or how users navigate through the site) so that we can improve our content and services. The data we receive from analytics cookies is aggregated and anonymous; it does not directly identify individual users. For instance, we may learn about the overall number of visitors to a page or the average time spent on our site, but this data does not tell us who you are. Information collected may include technical details like your IP address, browser type, and operating system, but not your name or contact details. We treat this information as non-personal data, used solely for statistical analysis and service improvement.

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By using our website, you consent to the placement of cookies and similar technologies in your browser as described in this policy. You have choices regarding cookies: most web browsers automatically accept cookies, but you can usually modify your browser settings to decline or delete cookies. Cookie Management: If you do not want cookies, you can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please be aware that disabling cookies may impact your user experience – for example, some parts of the site might not function correctly if cookies are turned off. However, you will still be able to browse the site with cookies disabled, though certain interactive features or remember-my-preferences functions might be limited.

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We also use other common tracking technologies, such as web beacons or pixel tags, in our emails or on our site. These allow us to see if you have opened an email or viewed a particular page. This information helps us measure the effectiveness of our communications and tailor our services, but it is not used to profile individual users.

For more information on how Google uses data collected via our site, you can visit Google’s page on “How Google uses data when you use partners' sites or apps”. If you wish, Google provides an opt-out browser add-on to prevent your data from being used by Google Analytics.

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Data Security

We take the security of your personal information very seriously. Vrindavan Packages implements reasonable physical, technical, and administrative security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction​starlighttravels.ca. These measures include, for example, using industry-standard encryption protocols to protect data during transmission, firewall and intrusion detection systems to guard our network, and secure servers with access controls to store personal data. We also limit access to personal information to authorized employees and trusted partners who need it to operate our services, and they are contractually obligated to maintain the confidentiality and security of that information​starlighttravels.ca.

While we strive to protect your information, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. In the unlikely event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law.

We continually review and update our security practices to adjust to new threats and to ensure the integrity of your data.

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Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (as described in this policy) or as required by applicable laws (for example, for financial reporting or compliance reasons)​. This means we will keep your data while you are actively using our services or have an upcoming tour booked with us, and for a reasonable period thereafter, in case you have follow-up customer service needs or to comply with legal obligations.

Once your personal information is no longer needed for the purposes it was collected, we will delete it or anonymize it so that it can no longer be associated with you. For example, we may securely erase personal contact details from our systems if you cancel your inquiries and no longer wish to travel with us, or we may retain booking records in an anonymized form for internal analysis. If there is any information that we must keep longer to meet legal requirements, we will retain that information only for the mandated period (such as retaining invoice data for tax regulations) and will securely dispose of it after that period expires.

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User Rights

As a user of our services, you have certain rights regarding your personal data. We respect your rights and strive to provide you with appropriate control over your information. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you and to obtain information about how we process it. We will provide you with access to your data, subject to any legal exemptions, within a reasonable timeframe.

• Right to Correction: If any of your personal details are inaccurate or outdated, you have the right to request that we correct or update them. We encourage you to keep your information up-to-date and will promptly make corrections upon your request.

• Right to Deletion: You can ask us to delete or remove your personal data when it is no longer necessary for us to retain it. If you withdraw your consent (in cases where consent is required) or if you object to our processing and we have no overriding legitimate interest, you may request erasure of your data. We will honor valid deletion requests, provided we do not have a legal obligation to retain the data.

• Right to Object or Restrict Processing: You have the right to object to certain processing of your personal information, such as for direct marketing purposes. You may also request that we restrict processing of your data in certain circumstances – for example, if you contest the accuracy of the data or if the processing is unlawful but you prefer we hold the data rather than delete it.

• Right to Data Portability: To the extent applicable under law, you have the right to request a copy of the personal data you provided to us in a structured, commonly used, machine-readable format, and to have that information transmitted to another service provider where technically feasible. This right typically applies when you have given consent to the processing or the processing is necessary for the performance of a contract with you.

• Right to Withdraw Consent: If we are processing any of your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it will not affect the processing of your data under other legal grounds.

• Right to Lodge a Complaint: If you believe that we have infringed your privacy rights or violated any data protection law, you have the right to lodge a complaint with a supervisory authority or data protection regulator in your jurisdiction. We would, however, appreciate the chance to address your concerns directly before you do so – please feel free to contact us with any issues, and we will do our best to resolve them.

To exercise any of these rights, please contact us using the contact details provided in the Contact Information section below. We will respond to your request in accordance with applicable data protection laws. Please note that to protect your privacy and security, we may need to verify your identity before fulfilling certain requests (such as accessing your data or deleting it). There is no fee for making such requests unless they are excessive or unfounded, in which case we may charge a reasonable fee or refuse the request, as permitted by law.

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Age Restrictions

Our services are intended for adults, and individuals must be at least 18 years old to make a booking or purchase a tour package from us. We do not knowingly allow anyone under the age of 18 to book travel services without parental consent. If you are under 18, you may browse our website for general informational purposes (we do not place an age restriction on viewing the site), but you should not provide personal information to us or attempt to book any tours. We strongly advise that minors have a parent or guardian conduct all transactions on their behalf.

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Children’s Privacy: Our website and services are not directed to children under 13 years of age, and we do not knowingly collect any personal information from children under 13. In accordance with laws like the U.S. Children’s Online Privacy Protection Act (COPPA) and similar regulations, if we become aware that we have inadvertently received personal information from a child under 13, we will promptly delete it from our records. If you are a parent or guardian and you believe that your child under 13 may have provided personal information to us, please contact us immediately so that we can take appropriate action.

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International Users

Vrindavan Packages is based in India, but we proudly serve customers from around the world. If you are accessing our website or services from outside of India, please be aware that any information you provide will be transferred to and processed in India (and potentially in other countries where our third-party service providers or partners operate). This means your data may be subject to privacy laws that are different from those in your home country.

By using our services or providing your information, you acknowledge and consent that your personal data may be transferred across international borders to India and any other jurisdiction where we or our service providers maintain facilities. We will take appropriate safeguards to ensure that your privacy rights are respected and your data is protected during such transfers. Such measures may include contractual clauses (such as standard data protection clauses) or other lawful mechanisms to ensure that any transferred data remains secure and is processed in line with this Privacy Policy and applicable data protection laws.

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Regardless of where your information is processed, we will handle it in accordance with the principles set forth in this policy. Our goal is to provide a consistent level of protection for your privacy, whether you are in India or any other part of the world. International users with questions about data transfers or applicable safeguards are encouraged to contact us for more information.

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Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to the way we treat your personal information, we will notify you by updating the “Effective Date” at the top of this policy and, if appropriate, provide a more prominent notice (such as on our website homepage or via email notification). We encourage you to review this page periodically to stay informed about how we are protecting your information.

Your continued use of our website or services after any modifications to the Privacy Policy have been posted will signify your acknowledgment of the updated terms. However, if required by law, we will seek your explicit consent for any significant changes in how we use or disclose your personal information.

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Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us. We are here to help and will address any inquiries as promptly as possible. You can reach us via:

• Email: info@vrindavantoursandpackages.com​

• Phone: +91 7300620809 (available 24/7 for customer assistance)

• Mailing Address: Vrindavan Packages, Shree Sadguru Seva Sadan, Gokul, Mathura, Uttar Pradesh 281303, India
   

Effective Date: This Privacy Policy is effective as of the date it is posted on our website

(Last updated: 2025). By using our site and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services. We value your trust and are committed to ensuring the privacy and security of your personal information.