Terms & Conditions
Effective Year : 2025
Welcome to Vrindavan Packages (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services, including the booking of private, spiritual, and family tour packages across India.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please refrain from using the website or making any bookings.
1. Eligibility to Use and Book Services
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You must be at least 18 years old to make a booking through Vrindavan Packages.
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By using this website, you confirm that you are legally capable of entering into binding contracts.
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Users under the age of 18 may browse the site but are not permitted to make purchases or bookings.
2. Our Role as a Tour Facilitator
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Vrindavan Packages acts as a facilitator of tour packages that may include third-party hotel bookings, transportation arrangements, and ticketing services.
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We work with trusted vendors (hotels, transport providers, ticket agents) but do not own or operate these services ourselves.
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Your contract for travel services may be partially fulfilled by these third-party providers, and their terms and conditions may also apply.
3. Booking Process
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All bookings must be made through our official website or authorized communication channels.
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You agree to provide complete and accurate information when making a booking.
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Upon booking, a confirmation will be sent to your provided email/phone number detailing your travel itinerary, inclusions, and contact info.
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Vrindavan Packages reserves the right to reject any booking that appears suspicious, fraudulent, or incomplete.
4. Payment Terms
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Payments must be made through our secure third-party payment gateways.
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We accept major debit/credit cards, UPI, bank transfers, and other payment methods as mentioned on the website.
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Bookings are confirmed only after successful receipt of full or partial payment (as applicable).
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We do not store payment credentials on our servers.
5. Cancellations & Refunds
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Each tour/package may have its own cancellation policy, which will be clearly mentioned at the time of booking.
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Cancellations must be submitted in writing (email/WhatsApp) to our customer support.
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Refunds, if applicable, will be processed within 7-14 working days, excluding payment gateway or processing charges.
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No refunds will be provided for no-shows, missed departures, or changes in travel due to customer error.
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In case of a refund involving third-party vendors (like hotel/tickets), the refund will be subject to their individual policies.
6. Liability Disclaimer
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Vrindavan Packages is not liable for delays, service failures, overbookings, cancellations, or force majeure events caused by third-party vendors.
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We are also not responsible for any loss, injury, illness, or damage that occurs during your trip unless it directly results from our negligence.
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We do not guarantee the availability of all amenities listed in the tour package, especially in remote or seasonal areas.
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Travelers are advised to review local travel advisories and arrange personal insurance for travel, medical, or baggage risks.
7. Use of Website
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You agree not to use the website for any unlawful or prohibited purposes.
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You must not:
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Post false or misleading information.
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Attempt to interfere with the website’s functionality.
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Access, copy, or monitor any part of the website for unauthorized commercial purposes.
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We reserve the right to restrict or terminate access to the website for violations of these Terms.
8. Modifications to Itinerary or Service
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While we strive to keep all itineraries as confirmed, unforeseen situations (weather, strikes, government orders, etc.) may lead to changes.
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Vrindavan Packages reserves the right to alter the itinerary or accommodations in such cases with comparable alternatives.
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Customers will be informed of any significant changes as early as possible.
9. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our services, you consent to our data practices.
10. International Use
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We welcome global users. However, you are responsible for complying with your local laws when accessing or using our services.
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These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Mathura, Uttar Pradesh courts.
11. Contact Information
For queries, complaints, or disputes regarding these Terms, you can contact us at:
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Phone: +91 7300620809
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Address: Shree Sadguru Seva Sadan, Gokul, Mathura, UP 281303, India
12. Updates to Terms and Conditions
Vrindavan Packages reserves the right to update or modify these Terms at any time without prior notice. The updated version will be posted on our website with the revised "Last Updated" date.
Last Updated: April 2025
Force Majeure
Definition of Force Majeure: Vrindavan Packages shall not be liable for any failure or delay in the performance of its obligations – including the provision of any tour or travel services – if such failure or delay is caused by or results from circumstances beyond its reasonable control (“Force Majeure”).
Force Majeure events include, but are not limited to, events such as natural disasters (e.g., earthquakes, floods, hurricanes, or similar acts of nature), adverse weather conditions, fires, epidemics or pandemics, war, acts of terrorism, civil unrest (riots or commotions), strikes or labor disputes, government orders or restrictions (including travel bans, quarantine regulations, or changes in law), or any other event that is unforeseeable and beyond the control of Vrindavan Packages. The occurrence of a Force Majeure event shall not be deemed a breach of contract by Vrindavan Packages, and the obligations of Vrindavan Packages under this agreement shall be suspended for the duration of such event.
Third-Party Vendor Disruptions: The above Force Majeure provision applies equally to disruptions caused by third-party service providers or vendors involved in your tour. This means that if any hotel, transportation company, guide, or other supplier fails to perform, cancels, or delays their services due to a Force Majeure event, such failure will be regarded as arising from Force Majeure. Vrindavan Packages shall not be held liable for any tour interruptions, cancellations, or delays attributable to third-party vendor failures under such extraordinary circumstances.
Rights and Remedies in Force Majeure Situations: If a Force Majeure event is anticipated or occurs such that, in Vrindavan Packages’ reasonable opinion, your tour cannot safely or feasibly proceed as planned, Vrindavan Packages reserves the right to cancel or reschedule the affected tour (in whole or in part) at its discretion. Vrindavan Packages will endeavor to notify you of any such changes or cancellations as soon as reasonably possible and will keep you informed of developments.
In the event of a Force Majeure:
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Before Tour Commencement: If your tour is canceled by Vrindavan Packages before the start date due to a Force Majeure event, Vrindavan Packages will offer you either (a) to reschedule the tour to a later date (or receive a travel credit of equivalent value for future use), or (b) a refund of the amount you have paid. Any refund may be subject to deductions for reasonable costs already incurred by Vrindavan Packages, which are non-recoverable from third parties (for example, payments made to hotels or transport providers). If you accept a rescheduled tour or credit of equivalent value, additional charges may apply for the change in booking dates.
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During an Ongoing Tour: If a Force Majeure event occurs after your tour has commenced (requiring significant alteration, curtailment, or cancellation of the remaining portion of the trip), Vrindavan Packages will make commercially reasonable efforts to arrange alternative services or modifications to continue your tour, if possible. If the tour must be cut short or certain services canceled due to Force Majeure, Vrindavan Packages will not refund the portion of your tour cost or discount on the overall cost of the tour package or any costs paid to third-party suppliers that are non-refundable (e.g. hotel nights or tickets already used), will not be reimbursed.
In all cases of Force Majeure, the remedies outlined above (rescheduling the tour, providing a future travel credit, or issuing applicable refunds) shall be the sole and exclusive relief available to you. You understand and agree that, beyond the above remedies, Vrindavan Packages shall bear no further liability for any delay, cancellation, non-performance, or other consequences arising out of a Force Majeure event. This includes no liability for additional expenses, inconveniences, losses, or damages you may incur due to the disruption (for example, extra hotel charges, meal costs, or other personal expenses resulting from the delay or cancellation).
Travel Insurance Advisory: Vrindavan Packages strongly recommends that all travelers obtain comprehensive travel insurance that covers losses, costs, or cancellations caused by Force Majeure events. In unforeseen situations such as those described above, such insurance may reimburse you for expenses or losses that Vrindavan Packages is not liable for or able to cover. By booking a tour with Vrindavan Packages, you acknowledge that extraordinary events can occur beyond anyone’s control, and you agree that this Force Majeure clause governs the respective rights and obligations of the parties in such events. This clause is intended to be consistent with the other provisions of our Terms and Conditions and shall be read in harmony with them, ensuring clarity and contractual certainty for all parties.
